Updated: Sep 14, 2019
Change management is the process, tools and techniques to manage and achieve the required business outcome. The change management process is a term used when making an organizational change. Change management is necessary for technological evolution, business process, budget allocations and crisis management. Change Management process (CMP) is the process of planning, evaluating, determining, controlling, requesting changes to a system. Its main goals are to support the processing and traceability of changes to an interconnected set of factors. The change management process involves a sequence of steps or activities that a change management team or project team needs to follow in order to ensure the project meets its intended outcomes. CM is a n organization’s systematic approach during organizational transition to achieve its goals. Every organization implements its strategies in order to achieve its goals. These strategies might bring about huge changes in the employees working style. The organization needs to help the employees adapt to these changes.
There are certain main activities, which jointly form the change management process. They are: Identified as the impending change to the whole change management process; first when a possible change is needed it needs to be analyzed. The next step is to evaluate the change, if the organization decided to go ahead with the change then they need to decide how to plan and Implement the change. Inform the team members and the customers, test and verify the change, review the change and finally if it is acceptable close the change. Changes happen in the organizations systems or functionality’s when the customer asks for it, or if there are changes within the project team like new projects, new hiring, layoff’s etc.). or if the company introduces new systems. The roles, the activities, of everyone within the organization needs to be clearly identified.
There are many obstacles in the change management process but there are also many guiding principles that can be followed to implement change management process. Focusing on structural details, reporting on day-to-day organizational tasks, making the right decisions which will have long term benefits and ensuring all the formal processes are being completed along with all other tasks of the organization is very difficult that they tend to forget that employees with strong emotional influences will be enduring these changes. It takes skilled change managers, with good knowledge of organizational change management practice, to bring out the best values of the company and portray the same in the market. Instead of trying to change the culture itself, they draw emotional energy from it. They tap into the way people already think, behave, work, and feel to provide a boost to the change initiative. To use this emotional energy, leaders must look for the elements of the culture that are aligned to the change, bring them to the foreground, and attract the attention of the people who will be affected by the change.